Dynamics 365 for
field service

Field Service is enabling organisations to increase consumer comfort and resource productivity. D365 field service CRM delivers an incredible scheduling system, with improved resource optimisation with more capabilities. Using Field Service CRM sets organisations apart by keeping the customer at the centre of the business.

schedule and dispatch, and a lot more help organizations to run their processes smoothly.

Capabilities Of Field Service 365

Deliver proactive service

Deliver proactive service

IoT (internet of things) is now the biggest technology for solving problems by detecting them and resolving the issues in advance. Additionally, it is turning your business from profit-centric to the scheduled service model. Offer your services just-in-time with no delay in action. Overall, the supply chain management is enhanced and predictable solutions along with the automated appointments and AI-based suggestions IoT alert actions and selection on work types.

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Smart scheduling 


The supply chain has the most challenging part, and it is to dispatch the right technician, field service has made it quite easy. When you combine Field service with Dynamics 365 Customer Service, it makes the dispatching easier. Moreover, it has a drag-and-drop schedule board that allows automatic scheduling and management of asset history.

CONTRACT-MANAGEMENT
Stock-Management

Ensure a first-time fix

By ensuring the lowest rate of delays and on-time assistance, D365 field service offers a mobile app, direct contact to the experts, bots to help the technicians and mixed-reality tools to follow the procedures for the maintenance.

The major benefit is that you can keep your customers updated and increase the trust between the two.

Customer Communications
With Microsoft Dynamics’ CRM for field service, you will ensure that you are providing end-to-end customer service and support. Keeping your customers informed is incredibly important, making communication seamless and ensuring that you are creating a positive relationship from start to finish of the sales process.

By allowing your customers insight on your operations through the dynamics 365 Field Service mobile app & customer portal, you can provide them with data about what, where and when your professional will be coming to provide support. With an automated system, you can provide customers with messages and phone call to keep them in the loop as businesses don’t survive without happy customers.

Customer-Communications
Customisable

customizable

Field Service is not limited, with collaboration using the Microsoft AppSource you can further enhance your software and capabilities by including third-party add-ons and modules from our partners or other Microsoft applications. With Microsoft AppSource, you will be able to find custom applications to provide your businesses with further operational assistance.

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