|Innovation is growth and is now permanently needed in any business. While other organisations are understanding the importance of innovation, Companies like Coles the leader of Australian supermarkets are already on the journey of digital transformation and taps Microsoft Technologies as a support for its journey. and chose Microsoft Dynamics, Azure cloud and office 365 to manage all the operations from planning to the final delivery. It is all about bets customer service and Coles is achieving it by all means.|
How Microsoft Dynamics 365 is changing Coles working ethics?
Automation and Artificial intelligence have only one goal and that is to remove manual tasks. So, when Coles tend to use Microsoft Azure, it offers the data with advance AI and an in-depth analysis of the data to understand the business on an extreme scale. The network of the company is given various tools through Microsoft dynamics that they can easily manage any service meant for delivering efficiency.
Since we all know that retailing is the new hot business in the world. Australian supermarket is mostly about Coles. and has the magic to attract its customers by ensuring their needs through deep analysis and then offering relevant services.
Moreover, it is building a sustainable business that is providing all the current solutions to the market along with better and innovative future strategies.
1. Online optimized network
From stock management to the network building within the organisation is easy with the Dynamics 365 and Azure cloud. It gives satisfaction along with the better ideas for the growth of the particular product in the market. Online customer needs one thing and that efficiency with relevancy. So, the tools are giving it all at once through AI systems implemented in the company.
2. Fulfilling customer expectations
The customer is the main entity. So, offering him and making its needs a priority is the basic need of any retailing business. Coles has a way to get into the brains of people by analyzing common behavior through the tools. Therefore, when a customer is happy, it seems like they have got their vision. Customer’s choice shift by the time, they are always seeking a new and unique element in the product. So, Microsoft tools have the AI systems with the predictability factor that enable them to cater to the needs keeping future into consideration.
3. Building a modern workplace
A modern workplace with automation will always attract loyal customers, engaged team members, and good growth along with the controlled costs too.
So, either is meat manufacturing or other household products, Coles will remain at the top to offer the best of it. That is the reason that sustainability along with scalability will be the reward of Coles for using smart technology and solutions for business growth. You can connect with DFSM to get the latest updates and expert advice on Microsoft tools for your business requirements. Let us help you with your needs.
Finally, if you have a similar retailing business in the beginning state or even in a middle, you need to understand the value of Microsoft Dynamics too. It doesn’t matter if you are already on the top. The future is all about staying on the top and it is only possible with innovative ideas like ERP and CRM by Microsoft.